All Products can be Returned & Exchanged as long as they have not been worn. All original tags must be on the products. You have 30 days to Return or Exchange products.

We are sorry to hear that the item received is faulty. You can return it to us within 30 days of purchase. Contact customer service so we can arrange your free return.

You can cancel, change a single product or the whole of your order. Its easy, email sales@zanouchi.com.

If you would simply like to exchange your product, please email sales@zanouchi.com. We will then contact you and make arrangements to have your order amended.

All refunds including the delivery costs will be processed within 24 hours of receipt of the item.

It can take up 7 working days to clear back onto the payment method you used to make the purchase. In most cases refund does show up with 5 working days.

Online Return:

Create a return online using Collect Plus – Create Return

All Returns in the United Kingdom, Europe/Worldwide are free of charge 

We recommend you use Collect Plus because:

Its Free, we have already paid your return charges.
Return through your local Collect+ store in over 7,000 locations.
No printer required, simply create a barcode by clicking the link and follow the instructions.
Open 7 days a week, early until late

Download and Complete the return form.

Return Form - Complete this Returns Form

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. 

Its simple and free. Contactsales@zanouchi.comand we will arrange collection of your product and then arrange a refund or exchange.